Sure Step is the official Software Process from Microsoft for Dynamics Projects. Like any other Software Process, Sure Step tells you WHO shall do WHAT in WHICH ORDER and who is RESPONSIBLE for what. So a software process can be seen as the sum of years of knowledge and best practice in software development. Sure Step defines process phases, milestones roles, artefacts, cross-phase-processes and additional projekt management processes. Sure Step supports a broad range of products: Dynamics AX, Dynamics NAV, Dynamics GP, Dynamcis SL and Dynamics CRM. And different project types: Full Implementation, Rapid Implementation, Optimization and Upgrade. Products and project types can be combined. Microsoft provides the Sure Step Overview Diagram for sales and training situations. Assuming this is a "Training Situation" following Diagram describes the overview of this methodology.
http://www.syscom.plc.uk/App_Portals/Syscom/Media/pdf/SureStepMethodologyOverviewDiagram.pdf
Its details and toolkit are available for MBS partners and can be downloaded from MBS partner site.
Akif - akif.techie.ca 